Política de cancelación

Instruction about the right of revocation for customers

Revocation

A customer is any individual who carries out a transaction with an objective that can not be attributed mainly neither commercial nor of his independent professional activity.

Right of revocation
You have the right to withdraw this contract within fourteen days without giving a reason. The withdrawal period will be fourteen days from the date, in which you or a third party, who is not a carrier, has the assets in possession. To exercise your right of revocation, you must inform us:

Fitvia GmbH
Sonnenberger Strasse 64
60528 Wiesbaden

By means of a clear statement (for example, a consignment by post, fax or email) about your decision to withdraw from this contract. You can use the attached template removal form, but it is not mandatory. In order to guarantee the term of revocation, it is enough to send the document of the exercise of its right of revocation before the expiration of the period of revocation.

Effects of Withdrawal

If you withdraw from this agreement, we will reimburse you for all payments we receive from you, including transportation costs (with the exception of the additional costs arising from the fact that you have chosen a different form of shipment, Which we offer and which is the cheapest), immediately and no later than fourteen days from the date we received your notice of revocation of the contract with us. For this refund, we use the same form of payment you used in the original transaction, unless we have expressly agreed otherwise; In any case, we will not charge you fees because of this depreciation. We may retain the refund until we have received the returned merchandise, or until you have proven that you have returned the merchandise, The thing that happens first. You have to return the goods immediately and, in any case, no later than fourteen days from the date you informed us about the cancellation of this contract. The term is maintained if you send the goods before the deadline of fourteen days.

You assume the costs related to the return of the merchandise.

You only have to pay for a loss of value of the goods, when this loss of value is due to an unnecessary inspection to determine the nature, characteristics and operation of the goods. The term is maintained if you send the goods before the deadline of fourteen days. You assume the costs related to the return of the merchandise. You only have to pay for a loss of value of the goods, when this loss of value is due to an unnecessary inspection to determine the nature, characteristics and operation of the goods. The term is maintained if you send the goods before the deadline of fourteen days. You assume the costs related to the return of the merchandise. You only have to pay for a loss of value of the goods, when this loss of value is due to an unnecessary inspection to determine the nature, characteristics and operation of the goods.

Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back to us.)

– A
Fitvia GmbH
Sonnenberger Strasse 64
60528 Wiesbaden

– I hereby inform you (*) that I give up my / we give up our (*) contract for the sale of the following goods / services (*)

– Order the (*) / received the (*)
– Client / customer name – Customer / customer
address – Client / customer
signature (only with a paper message)
– Date
—- ———
(*) Delete where not applicable.

Exclusion or premature termination of the right of revocation

The right of revocation does not apply to contracts
– for the shipment of goods that are not prefabricated and that for its production is an individual choice or decision by the determining client or that are clearly adapted to the Personal needs of the client;
– for the dispatch of goods supply of goods that can be damaged quickly or that the expiry date can be quickly exceeded;
– for the delivery of alcoholic beverages, the price of which has been agreed in the contract, which can not be imposed before 30 days after the conclusion of the contract, and their present value of fluctuations in the dependent market, in which the Has no influence;
– for the dispatch of newspapers,

The right of revocation expires prematurely in contracts
– for sealed goods, which are not appropriate for reasons of health or hygiene for the return, if your seal was removed after the shipment;
– for the shipping of goods if they were mixed after the shipment due to their nature inseparably with other goods;
– for the sending of audio or video recordings or software in a sealed packaging, if the seal was removed after shipment.

Returns

The referenced arrangements in this section “Returns” are not an essential requirement for the effective exercise of the right of revocation, in accordance with the “Instruction about the right of revocation for customers.”

We ask customers before the return to inform the seller (info@fitvia.es) to announce the return. In this way, it allows the seller to assign the products as quickly as possible.

We ask customers to send the merchandise as a prepaid package back to the seller and to keep the receipt of mail. If you want the customer, the seller will refund in advance the shipping costs, unless they are paid by the customer himself.

We ask customers to avoid damage or contamination of the product. The goods must be shipped with all accessories to the seller, if possible in their original packaging. If the original packaging is no longer in the possession of the purchaser, another suitable packaging must be used to ensure adequate protection against damage during transportation and to avoid any claim to damages due to a defective packaging.